SERVICE TECHNICIAN & INSTALLER

FREQUENTLY ASKED QUESTIONS

1. What does a Fitness Equipment Technician & Installer do?

A Fitness Equipment Technician & Installer at Reimagine Resources is responsible for installing, repairing, maintaining, and relocating commercial fitness equipment. This includes diagnosing mechanical and electrical issues, performing preventative maintenance, assembling gym machines, and ensuring all equipment is safe and fully operational.

2. What type of experience is required for this role?

Full-Time Technicians: At least 4+ years of experience in fitness equipment repair, mechanical work, electrical troubleshooting, or a related trade.
Part-Time Technicians: A minimum of 2 years of relevant experience.
Interns: If you have no prior experience, we encourage applying for our internship program to gain hands-on training and build necessary skills before applying for a technician role.

3. What qualifications or skills are needed?

Strong mechanical, electrical, or troubleshooting skills
Ability to work independently and problem-solve in the field
Good communication and customer service skills
Physically capable of lifting up to 200 lbs and performing manual labor
General electrical and mechanical experience is required; this is not an entry-level position for those without repair experience

4. What are the work hours and scheduling requirements?

Full-time roles: 30-40+ hours per week, primarily Monday–Friday during business hours, with occasional weekend work or travel.
Part-time roles: Minimum 12 hours per week, with flexible scheduling.
Some projects require out-of-town travel (1-2 trips per month) for larger installations.

5. What locations are hiring for this position?

We currently have openings in St. Louis, MO (Full-Time & Part-Time) and Kansas City, MO (Part-Time).

6. Do I need my own vehicle for work?

Yes. You will use your own vehicle to travel to job sites, but we provide mileage reimbursement for work-related travel. A truck, SUV, or van is preferred for transporting tools and equipment.

7. What is the pay structure?

Everyone starts at $18 per hour for the first 3 months (200 hours) to evaluate skills, reliability, and compatibility with the team.
After the probationary period, we determine pay based on skill level and value to the company.
- 3 Main Factors: 1) Industry Standards 2) Company's Ability to Pay 3) Individual's Results
- Other contributing factors include:
  - Safety ratings
  - Work performance
  - Team commitment
  - 2-Mile service going above and beyond
  - Continuing education and growth
  - Manager feedback, peer reviews, client reviews

8. What growth opportunities are available?

We offer clear career advancement pathways for those who prove their value:
✅ Title advancements based on performance
✅ New learning opportunities & skill expansion
✅ Leadership promotions for top-performing technicians
✅ Commission sales opportunities after 1 year of service

9. Do I need my own tools?

During the first 3 months (probationary period), you will need your own basic tools.
We provide specialty tools for borrowing, and you may borrow our tools as needed during training.

10. What type of equipment will I be working on?

Our technicians service a range of commercial fitness equipment, including:

Treadmills, ellipticals, and exercise bikes
Strength training machines and free weights
Rowers, cable machines, and functional trainers
Gym flooring, mirrors, and digital fitness technology

11. How much training is provided?

Full-time and part-time technicians are expected to work independently within 2 weeks of starting.
We provide industry-specific training during the probationary period, but general electrical and mechanical proficiency is required upon hiring.
If you lack prior experience, we strongly encourage applying for our internship program to develop the necessary skills before applying for a technician role.

12. Is this job for beginners or people with limited experience?

No. This is not an entry-level role for those without prior repair or technical experience. If you have no background in mechanical, electrical, or fitness equipment repairs, we recommend applying for our internship program first.

13. What is the hiring process?

1️⃣ Submit an application & resume
2️⃣ Initial phone interview with our team
3️⃣ In-person or video interview
4️⃣ Skills assessment & background check
5️⃣ Job offer and onboarding process